Frequently Asked Questions
Frequently Asked Questions | The Ultimate Resource for Appliance Repair in North Andover
At Appliance Repair Pros, we believe that an informed homeowner is an empowered homeowner. Over years of serving the North Andover community, as well as our neighbors in Boxford and West Boxford, we have answered thousands of questions regarding household machinery. From the sudden silence of a refrigerator to the frantic beeping of a washing machine, every appliance issue brings uncertainty. This comprehensive guide is designed to address your most pressing concerns. We have compiled this extensive resource to cover every aspect of our service, from general operational questions to specific technical inquiries regarding the major brands we service. whether you own a robust Maytag washer or a precision engineered Miele dishwasher, you will find the answers you need right here.
General Service Inquiries
What is the service area for Appliance Repair Pros?
We are a locally focused business dedicated to the Merrimack Valley region. Our primary hub is North Andover, Massachusetts (01845), but our technicians frequently travel to the surrounding communities. We provide full service coverage to the towns of Boxford (01921) and West Boxford (01885). By keeping our service area concentrated, we can respond faster to your needs and maintain a higher level of punctuality. We know the local roads and neighborhoods, ensuring we arrive efficiently when you need us most.
Do you service gas and electric appliances?
Yes, our technical team is fully trained to handle both fuel types. We understand the distinct safety protocols required for each. For gas appliances, such as ranges and dryers, we inspect supply lines, valves, and ignition systems to ensure safe combustion. For electric appliances, we troubleshoot high voltage circuits, heating elements, and control boards. Whether you have a dual fuel range or a standard electric dryer, we have the expertise to manage the repair safely.
Should I repair or replace my broken appliance?
This is the most common question we receive. The answer depends on several factors: the age of the unit, the brand, and the nature of the failure. Generally, if an appliance is less than 10 years old (or 15-20 years for premium brands like Sub Zero or Miele), repair is the most logical financial choice. High quality appliances represent a significant initial investment, and a repair typically costs a fraction of the price of a new unit. Furthermore, older appliances often have robust mechanical builds that are worth preserving. We provide an honest assessment of your specific machine so you can make an educated decision.
Kitchen Appliance Repair FAQs
Refrigerator & Freezer Repair
Why is my refrigerator running but not cooling?
If the compressor is running and the fans are spinning but the interior is warm, the issue likely lies within the sealed system or the heat exchange process. Dirty condenser coils are a frequent culprit; if they are coated in dust, the unit cannot release heat, causing the system to overheat. Another possibility is a failure in the start relay, which helps the compressor kick on. In more complex scenarios, it could indicate a low refrigerant charge due to a leak or a mechanical failure of the compressor itself. We perform a systematic check of these components to identify the failure point.
Why is there water pooling at the bottom of my fridge?
Water accumulation inside the refrigerator usually indicates a blockage in the defrost drain system. During the automatic defrost cycle, melted frost should flow down a tube to a pan beneath the unit where it evaporates. If this drain tube becomes clogged with ice or food debris, the water overflows into the fresh food compartment. We can steam out the drain line and install a heat probe to conduct heat into the drain, preventing future freeze ups.
My ice maker is not working. Can it be fixed?
Ice maker failures are extremely common but highly repairable. If the ice maker is silent, it may be a seized drive motor or a broken bail arm switch. If it is making noise but no ice, the fill tube may be frozen solid, blocking water entry. We also check the water inlet valve and the water filter. A clogged filter can reduce water pressure below the threshold needed to trigger the ice maker cycle. We troubleshoot the entire ice production chain to restore your supply.
Dishwasher Repair
Why does my dishwasher cycle take so long?
Modern energy efficient dishwashers have longer cycle times by design to save water and energy. However, if a cycle extends beyond three or four hours, it indicates a problem. This is often caused by a sensor issue where the machine cannot detect that the water is hot enough or clean enough. If the heating element is weak, the machine will pause the cycle while it waits for the water temperature to rise. We test the thermistor and the heating circuit to ensure the cycle progresses as intended.
Why are my dishes still dirty after a wash cycle?
Poor cleaning performance typically stems from water circulation issues. If the spray arms are clogged with mineral deposits or food particles, water cannot reach the dishes with sufficient force. Another potential cause is a failed circulation pump or a broken diverter motor, which directs water between the upper and lower racks. We also inspect the filtration system at the bottom of the tub. If the filter is matted with debris, dirty water recirculates onto the clean dishes.
Oven, Stove & Range Repair
Why is my gas oven igniter glowing but not lighting?
This is a classic sign of a weak hot surface igniter. The igniter serves two purposes: it lights the gas, and it acts as an electrical safety valve. It must draw a specific amount of amperage to open the gas valve. As the igniter ages, its resistance increases, and it may glow orange but fail to get hot enough to trigger the valve. The result is an oven that never heats up. We test the amperage draw and replace the igniter to restore the flame.
Why is the temperature in my oven inaccurate?
If your oven cooks unevenly or burns food, the temperature sensor or thermostat may have drifted out of calibration. Over time, the resistance of the sensor changes, sending incorrect data to the control board. We can test the sensor against manufacturer specifications. If the sensor is accurate, the issue may be the electronic control board itself, which can often be recalibrated with a temperature offset to align with the actual internal temperature.
Laundry Appliance Repair FAQs
Washing Machine Repair
Why does my washing machine smell like mildew?
This is a common issue with front loading washers due to their airtight design. Water and detergent residue can get trapped in the folds of the rubber door boot seal, creating a breeding ground for mold. We can manually clean the seal or replace it if the mold has penetrated the rubber. To prevent recurrence, we advise running a monthly hot water cleaning cycle and leaving the door slightly ajar between uses to allow the drum to dry out.
Why is my washer vibrating violently?
Violent shaking during the spin cycle suggests a failure in the suspension system. Washing machines use shock absorbers (front loaders) or suspension rods (top loaders) to dampen the movement of the heavy tub. If these components wear out or break, the tub becomes unstable. Unbalanced loads can also cause this, but if it happens with every load, the machine requires mechanical repair. We replace the suspension components to restore stability.
Dryer Repair
Why is my dryer running but not heating?
For electric dryers, a lack of heat is almost always caused by a burned out heating element. The metal coil can break over time due to expansion and contraction. Another potential cause is a blown thermal fuse. This safety device trips if the dryer overheats, cutting power to the heater or motor. For gas dryers, we check the gas valve coils and the igniter. If the coils are weak, they may open initially but fail to keep the valve open for the duration of the cycle.
Why does my dryer take multiple cycles to dry clothes?
Extended drying times are rarely a fault of the machine itself but rather a symptom of restricted airflow. If the vent duct leading outside is clogged with lint, moist air cannot escape the drum. This creates a sauna effect where clothes steam rather than dry. We can inspect the internal blower wheel and the dryer’s internal airways. If the machine is clear, the home venting system likely requires professional cleaning.
Brand-Specific Expertise FAQs
Different manufacturers use unique technologies. Here is how we handle the specific needs of the major brands we service.
GE Appliance Repair (Profile, Café, Monogram)
Do you service the GE Monogram luxury line?
Yes, we have extensive experience with the Monogram series. These appliances often feature advanced components like dual compressor systems in refrigerators and precision electronic controls in professional ranges. We treat these high value units with the care they require, utilizing the correct technical data to diagnose issues accurately.
What does the “TwinChill” problem mean on my GE refrigerator?
TwinChill is GE’s technology that uses separate evaporators for the fridge and freezer. If your fresh food section is warm but the freezer is fine, the specific evaporator fan or defrost system for the fresh food section has likely failed. Unlike standard fridges with one cooling system, we must troubleshoot the fresh food cooling loop independently.
Whirlpool Appliance Repair
My Whirlpool washer won’t spin. Is it the lid lock?
On modern Whirlpool Vertical Modular Washers (VMW), a flashing lid lock light is a definitive error code. The machine must verify the lid is locked before spinning at high speed. If the lock mechanism fails or the strike is misaligned, the washer will agitate but refuse to spin. We can retrieve the specific fault code from the display to confirm if the lock or the shift actuator is the culprit.
Can you repair the “Jazz” board on my Whirlpool fridge?
The “Jazz” control board is the brain of many Whirlpool top freezer models. It controls the defrost cycle and compressor. A common symptom of failure is a clicking sound coming from the board or the fridge running continuously. We can replace this specific control board to restore normal operation.
Samsung Appliance Repair
Can you fix the ice maker freezing up in my Samsung French Door fridge?
This is a well documented issue where warm air leaks into the ice room, causing the ice maker to freeze over and jam. We perform a comprehensive repair that involves defrosting the unit, sealing the ice room box with food grade sealant to prevent air leaks, and replacing the auger assembly and drain tube with updated components designed to mitigate this issue.
What does the “dc” code mean on my Samsung washer?
The “dc” code signifies an unbalanced load. If redistributing the laundry does not solve it, the suspension rods have likely lost their tension. Samsung washers rely heavily on these rods. When they wear out, the tub hits the sides of the cabinet even with small loads. We replace the full set of rods to resolve the error.
LG Appliance Repair
My LG refrigerator stopped cooling. Is it the linear compressor?
LG uses a unique Inverter Linear Compressor which is efficient but operates differently than standard compressors. If your LG fridge is running (fans are on) but the air is room temperature, the compressor may have failed mechanically or the valves inside it may be damaged. We have the specific diagnostic tools to test the pressure and the inverter signals to confirm if the linear compressor is the source of the failure.
Why does my LG dishwasher show an “OE” error?
The “OE” code stands for Output Error, indicating a drainage failure. We check the drain pump filter, which is often accessible from the front of the unit, for debris. If the filter is clean, the drain pump motor itself may have failed. We can verify the pump’s resistance and replace it if necessary.
Maytag Appliance Repair
Do you service the “Commercial Technology” components in Maytag washers?
Yes. Maytag units often use heavier duty motors and drive systems than standard residential units. Whether it is a classic direct drive model or a newer Bravos unit with the glass lid, we understand the specific transmission and shifting mechanisms used by Maytag to ensure they continue to perform under heavy loads.
Why is my Maytag oven taking so long to preheat?
Maytag ovens often use a hidden bake element beneath the floor. If this element burns out, the oven may try to reach temperature using only the broil element, which takes a very long time and results in uneven cooking. We can test the hidden element for continuity and replace it, a task that often requires removing the oven panels.
Kenmore Appliance Repair
Can you tell who made my Kenmore appliance?
Kenmore appliances are built by various manufacturers. We identify the original maker by the model number prefix. For example, a “110” prefix is a Whirlpool build, while a “795” is LG. This distinction is critical because an LG built Kenmore fridge requires different parts and diagnostic steps than a Whirlpool built one. We bring the correct knowledge based on the specific build of your unit.
Is it worth fixing an older Kenmore 80 Series washer?
Absolutely. The Kenmore 80 Series (built by Whirlpool) is widely considered one of the best washing machines ever made due to its direct drive motor system. These machines are incredibly durable and easy to repair. Replacing a motor coupling or a clutch on these units is a very cost effective way to keep a legendary appliance running.
KitchenAid Appliance Repair
Why is my KitchenAid dishwasher not cleaning the top rack?
KitchenAid dishwashers often utilize a diverter motor to switch water flow between the wash arms. If this motor fails or the diverter disc gets stuck, water pressure may never reach the top rack. We can test the diverter assembly and inspect the chopper screen to ensure full water circulation reaches every level of the dishwasher.
My KitchenAid oven fan is noisy. Is this normal?
While a low hum is normal, a rattling or grinding noise indicates a problem. KitchenAid ovens use a cooling fan to protect the electronics. If the bearings in this fan fail, it creates a loud noise. It is important to fix this, as a seized fan can lead to the control board overheating and failing.
Frigidaire Appliance Repair
What does the “SY EF” code mean on my Frigidaire refrigerator?
The “SY EF” code indicates a System Evaporator Fan failure. This means the fan in the freezer is not spinning, so cold air is not moving into the fresh food section. This is a common issue with Frigidaire Gallery and Professional lines. We can test the fan motor voltage and replace the fan to restore cooling.
My Frigidaire oven is showing an “F10” code. What should I do?
The “F10” code indicates a runaway temperature condition, meaning the oven is getting hotter than the setting. This is a safety concern. It is often caused by a faulty temperature sensor probe or a stuck relay on the control board. You should stop using the oven immediately and contact us to diagnose which component is causing the overheating.
Bosch Appliance Repair
Why is my Bosch dishwasher flashing “E15”?
The “E15” code is specific to the Bosch AquaStop system. It means water has leaked into the solid base pan at the very bottom of the dishwasher. A float switch has triggered the safety shutdown. We must pull the unit out to find the source of the leak, which could be the sump seal or a loose hose, and dry out the sensor to reset the system.
Why are my dishes wet in my Bosch dishwasher?
Bosch dishwashers use condensation drying rather than a heating element. They rely on the heat of the final rinse and the use of rinse aid. If the rinse aid dispenser is empty or broken, the water will not sheet off the dishes, leaving them wet. We check the dispenser and the heating pump to ensure the water gets hot enough to facilitate evaporation.
Miele Appliance Repair
Do you service Miele Honeycomb Drum washers?
Yes, we specialize in European appliances including Miele. We understand the complex suspension system and the high speed spin mechanics of the Honeycomb Drum washers. If you experience a “Waterproof System” fault or a drum balance issue, we have the expertise to resolve it while preserving the integrity of the machine.
Why is my Miele dishwasher Intake/Drain light flashing?
This indicator often points to a blockage in the drain pump. Miele drain pumps are robust but can be jammed by small foreign objects like glass or seeds. We can access the non return valve and the pump impeller to clear the obstruction and get the unit draining again.
Conclusion
We hope this guide has answered your questions and demonstrated the depth of knowledge we bring to every service call. At Appliance Repair Pros, we are more than just technicians; we are your neighbors in North Andover, committed to maintaining the comfort and functionality of your home. Whether it is a simple belt replacement on a dryer or a complex compressor diagnosis on a built in refrigerator, we approach every job with the same level of dedication.
If you are facing an appliance issue not covered here, or if you are ready to schedule service in North Andover, Boxford, or West Boxford, we are ready to assist. Reach out to us for assistance with your appliance repair needs.
